Creating a business model for the refurbishment and resale of products is an important puzzle-piece of our circular business. The first full test took place in late FY19 when sofas were collected from customers (as claims and takebacks), refurbished, and resold. The size of the test was limited as a step to understand the potential flows of products (repackaging, loading/unloading options, storage) and the required refurbishment needs (e.g. what was the condition of the sofa, what were the defects and what repairs were needed, and how much time and cost it took to fix). This was completed within the existing IKEA supplier base in Poland and China, and with an external partner in Sweden. As the final step of the test, the customer perception of the refurbished products when they were resold was assessed.
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